We are seeking an organised and detail-oriented Claims & Inspections Administrator to join our growing team in a flexible part-time or full-time remote/hybrid role. This position is ideal for someone with strong administration experience who enjoys managing processes, coordinating stakeholders, and working in a fast-paced environment. Insurance industry experience is highly regarded, however candidates with extensive administration experience and strong software skills are encouraged to apply. About the Role The Claims & Inspections Administrator is responsible for supporting the end-to-end administration of machinery and equipment insurance claims, while also assisting with general business administration tasks. You will work closely with loss adjusters, insured parties, brokers, repairers, valuers and salvage providers to ensure claims are managed efficiently, professionally and within required timeframes. Key Responsibilities Manage new claim registrations and maintain electronic claim files Review incoming claim documentation and request additional information where required Liaise with insured parties, brokers, repairers, transport providers and other stakeholders Coordinate recovery, transport and inspection arrangements Prepare and issue claim correspondence, reports and repair authorities Compile claim reports for review by loss adjusters Monitor claim progress and maintain regular follow-up schedules Provide updates throughout the repair and assessment process Assist with total loss and supplementary claim administration Track invoices and follow up outstanding payments Maintain accurate records, calendars and document management systems Provide general administrative support across the business About You To be successful in this role, you will have: Previous administration experience in a fast-paced office environment Strong organisational and time management skills Excellent written and verbal communication skills High attention to detail and ability to manage multiple tasks simultaneously Confidence working independently in a remote environment Professional and customer-focused approach Preferred Experience & Skills Highly regarded but not essential: Insurance claims or loss adjusting experience Experience within machinery, automotive, construction or heavy equipment industries Experience using: Xero Microsoft 365 Microsoft Word Adobe Acrobat Outlook and cloud-based filing systems What We Offer Flexible part-time/full-time role Remote/hybrid position For the right applicant, living and working location can be Australia-wide and does not need to be based in Adelaide. Supportive and collaborative team environment Varied and interesting workload Work-from-home flexibility
